The Middleton Public Library in Wisconsin recently announced a new policy for handling damaged materials. Instead of paying a fine, library patrons can share a picture of their pet, who may have been responsible for damaging the item. The library introduced this policy in an effort to create a positive and lasting relationship with its patrons. So far, four dogs have taken advantage of this option, with each one being featured on the library’s social media pages. The response to this policy has been largely positive, with many people defending the dogs’ actions and expressing their support for the new approach.
The library’s deputy director, Katharine Clark, explained that the idea for this policy was inspired by another library’s offer to waive fines in exchange for a photo of a cat. The Middleton Public Library no longer has late fees for overdue materials, but charges for lost or damaged items. By allowing patrons to share photos of their pets instead of paying for damaged materials, the library hopes to showcase these “offenders” in a fun and engaging way. This approach aims to dispel the traditional perception of libraries as places of sternness and punishment, and instead foster a positive relationship with patrons.
While the photos of pets shared on social media have garnered attention and engagement from followers, they have also had a deeper impact on library patrons. Clark noted that presenting the photo option to distraught patrons can create a positive and lasting relationship with the library. Accidents happen, and the library staff understands that, seeking to ensure that one damaged item does not destroy a patron’s relationship with the library. This compassionate and understanding approach reflects the library’s commitment to connecting with its community and fostering a welcoming environment for all.
One of the dogs featured in the library’s social media posts, Sky, received particular attention for his misdeed of chomping on a book. The post about Sky was shared nearly 500 times on Facebook, with many users coming to his defense and joking about the book he chose to nibble on. The playful and light-hearted response to Sky’s actions highlights the positive impact of the library’s new policy, which has resonated with followers and sparked conversation on social media. People expressed their support for Sky and the other dogs featured, and some even pledged to follow the library’s page for more cute pet photos.
Overall, the Middleton Public Library’s innovative approach to handling damaged materials has been well-received by patrons and followers on social media. By allowing patrons to share photos of their pets instead of paying a fine for damaged items, the library aims to create a positive and engaging experience for visitors. This unique policy showcases the library’s commitment to understanding and compassion, as well as its desire to build lasting relationships with its community. Through fun and engaging social media posts featuring beloved pets, the library is changing the way people perceive libraries and fostering a welcoming and friendly atmosphere for all.
