Walt Disney World and Disneyland are making changes to their policies for guests with disabilities. The popular Disability Access Service (DAS) will remain, but there will be adjustments to qualifications, registration procedures, and length of validity to ensure guests receive the accommodations they need. Disney is committed to providing a great experience for all guests, including those with disabilities.
The Disability Access Service is a program designed to assist guests who have difficulty tolerating extended waits in a traditional queue environment due to a disability. Guests who qualify for and enroll in DAS wait just as long as guests in the standby line, but they can join the line virtually and return to the attraction for a shorter wait.
Not all disabilities impact the ability to tolerate long waits in traditional queues, so not everyone qualifies for DAS. The intended audience for DAS includes guests with developmental disabilities like autism who are unable to wait in a conventional queue for an extended period of time.
To qualify for DAS, guests need to meet with a specially trained cast member who can determine if the service is appropriate for them. Starting May 20 for Disney World, guests can only enroll in DAS with a virtual video meeting, and registration must be done in advance. Disneyland guests may continue to register with a virtual video call ahead of their trip, or in-person on the day of their visit.
DAS is valid for up to 60 days from the date of registration for previous enrollees. New enrollees registering between now and May 19 at Disney World or June 17 at Disneyland will have 30 days to use the service. Starting May 20 at Disney World and June 18 at Disneyland, new enrollments will be valid for 120 days, double the previous 60.
Disney is making these changes to ensure that DAS reaches its intended audience and to address the growing number of users. The changes are aimed at improving waits and experiences for those who truly need the accommodations. Disney is also increasing the number of specially trained cast members to assist guests with other access needs.
