Sunnova is a leading energy-as-a-service provider in the solar industry that offers a customer-centered approach to getting solar panels. With a 25-year service guarantee, multiple financing options, and a commitment to ensuring that a customer’s power flows for 25 years, Sunnova aims to simplify the process of going solar through their set-it-and-forget-it approach. While they do not offer price matching, they have partnered with the US Department of Energy to provide solar loans to communities that may not otherwise have access to such financing.
Sunnova works with a network of vetted installers to offer solar packages throughout the country, including panels, inverters, batteries, and EV chargers. The company focuses on developing adaptive home systems that integrate various technologies and manages them for customers over a 25-year period. The Sunnova web portal and app provide information on system performance, battery charge status, and energy consumption from the grid.
The company promises to service and take care of its systems for 25 years and has partnered with The Home Depot to offer their services nationwide. They also offer virtual power plant networks in several states, allowing customers to integrate their energy systems with the grid and earn financial incentives or credits. Sunnova does not disclose pricing information but offers power purchase agreements and various ways to purchase, lease, or finance solar systems.
While Sunnova’s offerings may sound promising, potential customers should be cautious as the company has faced complaints from the Better Business Bureau regarding deceptive sales practices and poor customer service experiences. With a pattern of complaints and a history of unresolved issues with technicians and installation services, customers are advised to conduct thorough research before committing to a 25-year service agreement. Ultimately, Sunnova may be a suitable choice for those looking for a long-term solar solution with a focus on customer service and energy production guarantees.
