A BC Ferries passenger, Edward Thomas, experienced confusion and delays on a recent journey home from a Christmas visit with his mom. Thomas, along with his two children, boarded a ferry in Sechelt, B.C., and landed in Horseshoe Bay. He purchased tickets for their next sailing to Nanaimo at the Horseshoe Bay gift shop due to tight timing. However, upon boarding the next ferry, they were approached by a BC Ferries employee who accused them of not having tickets, which Thomas found confusing. After showing their tickets, the employee began asking about their luggage, leading to further confusion. Ultimately, they missed their sailing due to the delay caused by the encounter.
BC Ferries explained that passengers need to travel on the same sailing as their checked bags for security reasons, in line with their baggage policy. This is to ensure that luggage is properly accounted for, accompanies its owner, and minimizes risks. The company has had instances of individuals using the ferries as a courier service, where they drop off items at a terminal and leave for someone else to collect at the destination, which is not permitted. As a result, at some terminals, such as Horseshoe Bay, staff may confirm ticketing details to ensure baggage matches the intended destination, especially when tickets are purchased onboard or at a different location.
While BC Ferries stated that their staff followed standard protocols in Thomas’ case and no security personnel were involved, they acknowledged that such situations can be challenging for both customers and staff. Thomas expressed his desire to simply make it home with his children and found the experience of being stopped and checked in public, especially in front of his kids, to be uncomfortable and strange. He was unsure why he was asked about using the ferries as a courier service and was caught off guard by the accusations made by the BC Ferries employee. Ultimately, the delay caused them to miss their sailing and wait for the next one.
Overall, BC Ferries emphasized the importance of upholding safety and security protocols to ensure the wellbeing of all passengers. Their policy regarding checked baggage and tickets aims to minimize risks and prevent unauthorized use of the ferries for courier services. While specific details of customer incidents are not shared due to privacy reasons, the company reiterates their commitment to following industry best practices and maintaining a secure and efficient travel experience for all passengers. Despite the challenges faced by customers like Thomas, BC Ferries continues to prioritize safety and security in their operations.
