Kunio Hara has developed the HO-ME-I-KU Method, an effective employee and executive education program that focuses on achieving success in the ever-evolving business world. He emphasizes the importance of AI in the future of business, noting that while AI has superior capabilities in knowledge, memory, and processing speed, it is ultimately humans who can leverage these tools to lead more sensible and accomplished lives. Hara believes that AI can be a respected and symbiotic partner for company leaders, enhancing human capabilities and allowing them to focus on more strategic tasks.
Hara’s company is working on a project to link praise and AI, aiming to optimize the way praise is given to individuals. The system, initially targeted for use in education, is being developed with the intention of eventually applying it to human resource development in business settings. Teachers can input information about a child’s strengths and interests, and the AI system will provide suggestions for tailored praise and educational curriculum based on this data. The goal is to promote appreciation, self-esteem, and self-confidence through personalized and optimized praise, ultimately facilitating student growth and motivation.
The implications of connecting AI with personalized customer information in business settings are significant. By analyzing customer preferences and interests, AI can help leaders and employees communicate precise praise to customers, resulting in a more personalized service experience that fosters customer loyalty. However, leaders may face challenges in accurately identifying customer and employee needs and expectations, as superficial feedback and emotions can lead to superficial improvements and neglect of long-term relationship building. Establishing a culture of open communication, accepting feedback gracefully, and implementing systematic feedback analysis methods can help overcome these challenges.
In conclusion, Hara believes that AI-based customer praise techniques are a powerful tool for businesses seeking to improve the customer experience and strengthen customer relationships. He emphasizes the importance of praise in bringing out the best in people and providing strength to overcome difficulties. By coexisting with AI and leveraging its capabilities, businesses can enhance their ability to provide tailored praise to individuals, whether in educational or business contexts. This approach has the potential to revolutionize how businesses interact with customers and build long-lasting relationships based on intrinsic value.
