Tom Amburgey, CEO of Euna Solutions, a leading provider of cloud-based solutions for the public sector, is at the forefront of transformative changes in governmental technology, or GovTech, in 2024. These changes are reshaping state and local government operations by enhancing efficiency, accessibility of public services, and addressing challenges of security, privacy, and operational management.
Four key GovTech trends for 2024 are highlighted in this article, focusing on cloud computing, cybersecurity, artificial intelligence (AI), and edge computing. The migration to the cloud is a significant shift in GovTech, allowing governments worldwide to streamline operations, enhance collaboration, and improve service accessibility. However, challenges, such as software malfunctions and project delays, require cautious approaches and proper staffing to minimize risks effectively.
Security remains a top concern in GovTech, as cyber threats evolve with increasing sophistication. Governments are prioritizing data protection and privacy safeguards to protect sensitive information against potential security breaches. The emphasis on security reflects the recognition of the implications of digital progress and a dedication to preserving trust and safety in an increasingly digital world.
The arrival of AI in state and local governments signifies a shift toward more efficient public service delivery. AI-driven automation can reduce administrative burdens, enhance process efficiency, and deliver services effectively to the public. President Biden’s AI Executive Order highlights a national commitment to regulate and ethically align AI deployment across all government levels to ensure transparency and efficiency in automated government functions.
Edge computing is also gaining momentum in GovTech, promising to simplify government processes such as registrations, licensing, and permitting. Despite potential challenges related to privacy and security, advancements in edge computing capabilities are contributing to the digital transformation of the public sector. Overall, the GovTech landscape in 2024 is focused on digitalization to enhance operational efficiency, security, and service delivery while ensuring ethical deployment and minimizing risks for the future of public sector operations.
