Following days of chaos at Dubai International Airport due to severe flooding, Emirates Airline has apologized to passengers for disruptions in their travel plans. Many flights were cancelled, leading to passengers being stranded and causing a backlog of baggage at the airport. Despite efforts to clear the backlog and resume operations, many travelers are still facing delays and cancellations. Passengers have the right to be informed and provided with food, accommodation, and financial compensation in certain circumstances.
Passengers have rights to compensation if their flights are cancelled or delayed for more than two hours. EU passenger rights ensure that passengers are provided with care, meals, and accommodation if necessary. If the delay results in the passenger arriving at their final destination more than three hours late, they may also be entitled to financial compensation. However, EU air passenger rights only apply to flights that are EU-regulated. Most airlines have a contractual obligation to offer passengers a choice of a later flight, alternative transport, or a refund under the Montreal Convention.
If a flight delay requires an overnight stay, the airline is responsible for arranging and covering the cost of accommodation for passengers as well as transportation to and from the accommodation. If passengers have to make their own arrangements, the airline should refund reasonable costs. In cases of significant delay, passengers are entitled to assistance such as food vouchers if the delay exceeds two hours and compensation if the delay is more than three hours due to the airline’s fault. Passengers can also receive a full refund if the delay exceeds five hours.
In the event of a flight delay or cancellation, passengers should claim compensation directly from the airline rather than using a third-party service, which may take a percentage of the claim amount. Passengers can search the airline’s website or contact customer service to understand their rights and entitlements. While cash compensation may be available in certain circumstances, it does not apply when delays or cancellations are due to extraordinary circumstances beyond the airline’s control. In cases where the weather is extreme, such as the situation in Dubai, passengers may still be able to claim compensation for delays attributed to such events.
Overall, passengers affected by flight cancellations and disruptions in Dubai or elsewhere should be aware of their rights and entitlements. Airlines have obligations to inform passengers, provide care, and offer compensation for delays and cancellations within their control. It is important for passengers to keep all receipts and follow the correct procedures for claiming compensation to ensure they receive the full amount they are entitled to. By understanding their rights, passengers can navigate disruptions more effectively and ensure they receive the compensation they deserve.
