Disney is making changes to its Disability Access Service program, or DAS, to address the issue of individuals exploiting the program that allows guests to avoid waiting in lines at its parks. The free program was established in 2013 to assist guests with developmental disabilities who are unable to wait in line for extended periods. Under the new policy, which will take effect on May 20 at Disney World and June 18 at Disneyland, the number of family members eligible for the program will be limited to four, down from six, and guests will only be able to enroll every 120 days instead of every 60 days.
A Disney spokesperson stated that the popularity of the DAS program has tripled in the past five years, putting a strain on the service and resulting in longer waits for those who truly require it. The increase in demand has been attributed to guests attempting to use the service even when it is not intended for them. While Disney does not require guests to provide proof of disabilities, the company has the right to ban individuals from the parks if it is discovered that they provided false information during the application process.
In response to the ongoing issues with the DAS program, Disney is taking steps to ensure that the service is preserved for those who genuinely need it. The company will be increasing staff to help guests navigate the program and is working with a health management company to assist cast members in determining eligibility for accommodations. Disney emphasizes the importance of honesty in applying for the program and warns that guests who provide false information risk being permanently barred from entering the parks.
The changes to the DAS program come as Disney seeks to improve the overall guest experience at its parks. By implementing restrictions on the number of family members eligible for the program and increasing the time between enrollments, Disney aims to maintain the integrity of the service and prevent misuse by individuals who do not meet the criteria for assistance. The company is also encouraging guests with questions about the program to visit the park’s websites for more information and to plan their visits accordingly.
Despite the changes to the DAS program, Disney remains committed to providing accommodations for guests with disabilities and ensuring that all visitors have a positive and enjoyable experience at its parks. By enhancing the eligibility requirements and monitoring the use of the service more closely, Disney aims to strike a balance between meeting the needs of guests with disabilities and preventing abuse of the program. The company’s focus on preserving the integrity of the DAS program reflects its dedication to creating an inclusive and welcoming environment for all visitors.
