The MTA has recently implemented a new enforcement program to crack down on fare evasion on buses in New York City. An army of unarmed fare enforcers known as EAGLE teams have been deployed at bus stops and on buses throughout the five boroughs to stop passengers from riding for free. Passengers have noticed the increased enforcement, with many acknowledging that the enforcers are serious about preventing fare evasion. The enforcers wear uniforms and operate in plain clothes, pulling off up to eight to ten people from buses who haven’t paid their fares.
The enforcement program was launched in response to staggering losses from fare evasion, which amounted to about $312 million in 2022 alone. Fare evasion rates have skyrocketed from 21% in 2020 to nearly 50% in the first quarter of 2024. The EAGLE teams were initially stationed at problematic stops in Queens and Brooklyn, but have since expanded to cover more areas. The enforcement efforts have already yielded positive results, with 3,200 paid bus rides per day in just the first two weeks of the program.
The uniforms worn by some enforcers have proven to deter potential freeloaders, but there are still some passengers who try to push their luck. In one instance, a rider refused to pay and used foul language when confronted by an enforcer. The enforcer asked for the rider’s age to determine if they could use discretion in allowing them to ride for free, particularly if they were elderly or appeared to be going to work. However, in most cases, passengers are required to pay their fare or risk being removed from the bus.
Customers have responded positively to the increased enforcement efforts, with many expressing their support for cracking down on fare evasion. NYC Transit Interim President Demetrius Crichlow reported that customers have been applauding the enforcement teams and thanking them for their efforts. The enforcement program has touched the trips of tens of thousands of riders every day, indicating a significant impact on reducing fare evasion. Despite initial resistance from some passengers, overall customers have appreciated the enforcement and expressed frustration with those who do not pay their fair share.
The MTA’s fare evasion enforcement has become a key focus in improving revenue collection and ensuring that passengers pay their fares. By cracking down on fare evasion, the agency hopes to reduce financial losses and ensure a fair system for all riders. The EAGLE teams have been successful in increasing the amount of paid bus rides and deterring potential freeloaders from riding for free. The program has garnered support from both passengers and MTA officials, who have seen a positive response and impact from the enforcement efforts. Overall, the increased enforcement is making it harder for passengers to hitch a free ride on MTA buses in New York City.
