Shelley Aisaican had a disturbing experience at Edo Japan in Regina’s Cornwall Centre, where she found a cockroach crawling around the food trays while eating with her partner, Huey Acoose. Aisaican posted a video of the incident on Facebook, which quickly went viral with over 10,000 views in just two days. Despite asking the employees to address the situation, Aisaican claims they shrugged it off and refused to give her a refund. She expressed concern about the cleanliness of the establishment and mentioned seeing bugs there before.
Acoose emphasized the importance of food safety and expressed fear that there may be more cockroaches present in the restaurant. He stated that customers expect a certain standard of hygiene when dining out and that incidents like this raise red flags. In response to the viral video, Edo Japan made the decision to temporarily close the restaurant to address the issue. The company assured customers that they take the matter seriously and have taken immediate action to resolve the situation.
Edo Japan released a statement outlining the steps they are taking to address the pest issue, including working with health authorities, landlords, and franchise owners, closing the location for cleaning, and engaging professional services to assess and address the situation. The company also emphasized their commitment to safety and cleanliness, stating that they undergo regular inspections and cleanliness protocols to ensure a sanitary environment for guests and staff. The Cornwall Centre, where the restaurant is located, stated that they are investigating the issue with a pest control contractor.
Despite Edo Japan’s efforts to address the situation, Aisaican stated that she has no intention of returning to the restaurant. The incident has raised concerns about food safety and cleanliness among customers, who expect a certain level of hygiene when dining out. Both Edo Japan and the Cornwall Centre have stated that they take the health and safety of their customers seriously and are working to address the pest issue. The closure of the restaurant and the proactive steps taken by Edo Japan demonstrate their commitment to ensuring a safe and sanitary environment for guests.
