AT&T is currently dealing with a software issue that is causing a wireless service outage for some customers. The company spokesperson stated that they are actively working to address the issue and that it is affecting a limited number of customers rather than being nationwide. The spokesperson emphasized that keeping customers connected is their highest priority and asked for patience as they work to resolve the problem. Specific details about the software issue were not immediately disclosed.
The outage has affected customers in multiple states, with reports of disrupted 911 service in at least four states. In Tennessee, the 911 agency in Hawkins County warned that the outage may impact the ability of some AT&T wireless customers to reach the 911 center and advised using their non-emergency line if unable to connect. In Florida, there were reported outages with non-emergency and district phone lines, but 911 service was not affected. Authorities in California and Arkansas also reported issues with AT&T wireless callers reaching 911.
The AT&T outage comes shortly after a $950,000 settlement with the Federal Communications Commission (FCC) regarding a previous outage in 2023. The investigation looked into whether AT&T violated FCC rules during the outage by failing to deliver 911 calls and promptly notify call centers. The outage affected parts of Illinois, Kansas, Texas, and Wisconsin. As part of the settlement, AT&T has agreed to implement a three-year plan to ensure future compliance with FCC rules regarding 911 calls and outage notifications.
FCC Chairwoman Jessica Rosenworcel emphasized the importance of service providers fulfilling their obligation to transmit 911 calls and promptly notify call centers in the event of outages. The ongoing situation with AT&T’s current software issue is still developing, and updates are expected as the company works to resolve the problem. The participation of multiple CNN reporters, including Amy Simonson, Dalia Faheid, and Jason Hanna, contributed to the reporting of this story and will continue to provide updates as more information becomes available.
Overall, the software issue causing the AT&T wireless service outage has raised concerns about the impact on customers, particularly regarding accessibility to emergency services such as 911. The outage has been localized to certain areas rather than being a nationwide issue, but reports of disrupted service in multiple states highlight the importance of quick resolution. AT&T’s recent settlement with the FCC over previous outage handling procedures also underscores the need for telecom companies to prioritize customer safety and communication during service disruptions. As the company works to fix the software issue and restore service, customer patience and alternate contact methods for emergencies are being advised.
