Summarize this content to 2000 words in 6 paragraphs in Arabic Stay informed with free updatesSimply sign up to the Artificial intelligence myFT Digest — delivered directly to your inbox.Workhuman, an Irish tech company, has built a $1.2bn revenue business out of what chief executive Eric Mosley calls the \u201ccore human need to be appreciated and the corresponding need to express gratitude\u201d.It might sound ironic, then, that it is turning to artificial intelligence to help staff deliver feedback to their co-workers.The \u201csocial recognition\u201d platform, where colleagues post praise for each others\u2019 work and can recommend corresponding rewards, received an AI upgrade last month. With the click of a pen icon, users can call on a (sometimes condescending) virtual assistant to \u201ccoach\u201d them to deliver a message with a bit more depth. The tool, dubbed \u201cHuman Intelligence\u201d is one of many social recognition or reward platforms to incorporate AI. It stands ready to spruce up our syntax, flag iffy language and crunch the data that colleagues\u2019 emotional responses generate. If it\u2019s the thought that counts, can tech-enhanced emotional intelligence really make us feel more valued at work?Workhuman agrees the personal touch is vital. \u201cWe don\u2019t want an AI engine writing these recognition moments,\u201d says Adam Basilio, director of product strategy (or \u201cproduct evangelism and activation\u201d as he styles it). \u201cWe really want it to be human-generated, organic\u201d. People should feel \u201cemotional\u201d when they receive a message.The human element also remains a selling point for competitors, even as they introduce more advanced software. This year, rewards platform Benifex declared AI could personalise benefits and streamline HR. Bonusly, another company offering perks to reflect praise from colleagues, said \u201chuman-centric skills, like collaboration and communication\u201d were \u201cthe new competitive advantage\u201d as AI takes on routine tasks.Workhuman users \u2014 including staff at BP, Cisco and LinkedIn \u2014 can redeem notes of praise for vouchers, merchandise or other goodies. The new AI element makes these more accurate by indicating appropriate reward levels, within budgets set by companies.The benefit for managers is the crowdsourced data AI can deliver \u2014 from pinpointing mentors with the right skills to spotting the high-performing staff companies should retain. Kerry Dryburgh, executive vice-president for people and culture at energy group BP, says Workhuman\u2019s software has been a \u201cgame-changer\u201d for enabling \u201cfeedback on a continuous basis\u201d and plans to upgrade to the AI-powered tool.\u201cWhat really gets [managers] over the initial scepticism is when they start to see the data that comes out,\u201d Workhuman CEO Mosley says. With Human Intelligence, they can chat with \u201cthe world\u2019s first recognition-specific language model\u201d about how best to use insights gleaned from the feedback. For Bruce Daisley, a workplace culture consultant and former Twitter executive, AI enhancements amplify existing risks of recognition software. \u201cThere are definitely benefits to these gratitude tools. By all means find ways for us to offer more kindness, more respect, more recognition,\u201d he says. \u201cBut we don\u2019t want to take the humanity out of heartfelt actions and I think that\u2019s the danger.\u201d AI can be surprisingly empathetic. In a Harvard Business School-led study published last month, researchers looked at how teams used AI to help them collaborate. They found people with AI assistance reported \u201cpositive emotional responses\u201d that matched or exceeded teams without AI \u2014 and concluded the tech could \u201cfulfil part of the social and motivational role traditionally offered by human teammates\u201d.Workhuman uses an in-house language model, trained on millions of employee messages, on top of open-source large language models. That means the AI delivers \u201cshockingly accurate\u201d insights for managers, Mosley says. And \u201cwith more data, the IQ of the AI gets higher\u201d.Hopefully that will save us from homogenised HR-speak, although, alas, it hasn\u2019t stopped the AI assistant sounding patronising: stock phrases include \u201cthis is shaping up nicely\u201d or \u201cWow! You\u2019ve just crafted a recognition moment that will leave a lasting impact\u201d. But whether we cheer or cringe may ultimately come down to the people who use it. As Daisley notes: \u201cThere are organisations where this is going to be incredibly helpful and others where unfortunately it becomes another part of\u2009.\u2009.\u2009. a performative bureaucracy.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Summarize this content to 2000 words in 6 paragraphs in Arabic Stay informed with free updatesSimply sign up to the Artificial intelligence myFT Digest — delivered directly to your inbox.Workhuman, an Irish tech company, has built a $1.2bn revenue business out of what chief executive Eric Mosley calls the \u201ccore human need to be appreciated<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":{"0":"post-274147","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tech"},"_links":{"self":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts\/274147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/comments?post=274147"}],"version-history":[{"count":0,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts\/274147\/revisions"}],"wp:attachment":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/media?parent=274147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/categories?post=274147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/tags?post=274147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}