Summarize this content to 2000 words in 6 paragraphs in Arabic Unlock the Editor\u2019s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.Lloyds Banking Group has apologised after mistakenly sending a customer hundreds of pages of information about other clients\u2019 investments.The customer of its retail investing business, Lloyds Bank Direct Investment, received a package sent to his home address via first-class post in December which contained bank statements showing the names, addresses and portfolio movements of a dozen other clients. The package also contained information about his own portfolio. Most of the documents tracked the movements of others\u2019 investments over time, and included one portfolio worth more than \u00a35mn.The apology from Lloyds came after the customer who received the package lodged a complaint with the bank about the data breach. In an email to the customer, a representative of a Leeds branch of Lloyds said the incident had happened due to \u201chuman error\u201d.\u00a0\u201cPrior to sending out our quarterly statements, we conduct an internal statement run to ensure accuracy. This process involves randomly selecting a number of Lloyds Bank Direct Investment customers, printing their statements and reviewing them internally,\u201d the email said.\u201cUnfortunately, when the package was received in our office, a member of staff opened it and found your statement on top. They mistakenly posted the entire package to your address without following the correct procedure,\u201d the Lloyds employee added.The representative also said that a breach of the UK\u2019s data protection rules \u201chas been raised to investigate this incident thoroughly\u201d. Personal data breaches that meet the threshold for reporting have to be notified to the Information Commissioner\u2019s Office, the UK\u2019s privacy watchdog, without undue delay, and within 72 hours of the breach being discovered.The customer who received the package also reported the data breach to the ICO. Lloyds did not confirm whether it had reported the breach.In the same email, Lloyds offered to pay the customer \u00a3300 in compensation for the \u201cdistress and inconvenience\u201d caused, which it said would be \u201cin full and final settlement\u201d of the complaint. Lloyds told the Financial Times: \u201cWe take our data protection responsibilities seriously and are sorry that one customer also received some other customers\u2019 statements in the post due to human error. \u201cOur process was changed in December last year when this took place to ensure this doesn\u2019t happen again.\u201dA person familiar with Lloyds\u2019 approach said that affected customers were being contacted to inform them that their data had been breached. Lloyds did not confirm whether it had proactively contacted them before the FT contacted the bank about the breach.The ICO has the power to investigate complaints, reprimand companies and issue fines. In 2013, it issued a \u00a375,000 fine to the Lloyds-owned Bank of Scotland after it found that the lender had repeatedly sent faxes that included customer details to the wrong recipients.Unlike data that includes information about characteristics including race, ethnic origin, genetics, religion and sexual orientation, financial data is not automatically classified as sensitive or \u201cspecial category\u201d data under UK data protection rules. <\/p>\n","protected":false},"excerpt":{"rendered":"
Summarize this content to 2000 words in 6 paragraphs in Arabic Unlock the Editor\u2019s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.Lloyds Banking Group has apologised after mistakenly sending a customer hundreds of pages of information about other clients\u2019 investments.The customer of its retail investing business, Lloyds<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":{"0":"post-245330","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tech"},"_links":{"self":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts\/245330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/comments?post=245330"}],"version-history":[{"count":0,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/posts\/245330\/revisions"}],"wp:attachment":[{"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/media?parent=245330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/categories?post=245330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globetimeline.com\/ar\/wp-json\/wp\/v2\/tags?post=245330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}