Adam Pergament, CEO and Founder of L.A. Property Management Group and Crown Commercial Property Management, recently shared his experiences experimenting with artificial intelligence (AI) in property management. Pergament discussed the importance of integrating AI tools into existing systems and mentioned a past experience with an AI phone system that fell short of expectations. He emphasized the need to carefully assess the risks and rewards of implementing new technologies that may require substantial changes to existing protocols.
One area where AI has shown promise for Pergament’s companies is in automating the scheduling of maintenance repairs. By using a tool that is compatible with their management software and has a proven track record in the industry, they have been able to streamline the process of coordinating between vendors and tenants. This has allowed experienced coordinators to spend less time on logistical tasks and more time on strategic activities, such as analyzing tenant survey responses and evaluating technician performance.
Pergament also stressed the importance of constantly testing and evaluating new AI tools to determine their effectiveness in improving business processes. While AI can help automate repetitive tasks and free up employees’ time for more specialized work, it is essential to ensure that these tools integrate seamlessly with existing systems and deliver tangible benefits. By experimenting with different AI solutions and learning from past experiences, businesses can stay ahead of the curve and enhance customer and client care.
In the rapidly evolving landscape of AI technology, it is crucial for property management companies to stay informed about the latest developments and tools available to optimize their operations and deliver exceptional service to clients and tenants. Pergament’s insights offer valuable lessons for other managers looking to leverage AI in their businesses and navigate the challenges and opportunities that come with implementing new technologies. By approaching AI integration strategically and focusing on tangible outcomes, companies can unlock the full potential of artificial intelligence in property management.
