Dozens of cabin crew at Air India Express called in sick, leading to the cancellation of 85 flights since Tuesday evening and causing disruptions for thousands of passengers. The airline is working to minimize the inconvenience to passengers and taking appropriate steps against certain individuals who caused the disruption. Air India Express operates over 2,500 flights per week, serving 45 domestic and international airports.
Around 100 cabin crew members called in sick at the last minute, with some expressing dissatisfaction with the introduction of a merit-based performance system that was implemented since the airline’s privatization two years ago. Despite ongoing engagement with staff, the sudden sick calls came as a surprise to the airline. Air India Express is a subsidiary of Air India, which was sold to Tata Group in January 2022. The conglomerate plans to merge Air India Express with AIX Connect, another subsidiary carrier.
Passengers affected by flight cancellations or delays of more than three hours are eligible for a full refund or free rescheduling of their flights, according to a statement released by Air India Express on Thursday. Air India will also be supporting the budget carrier by operating flights on 20 of its routes during the disruption. The airline is committed to addressing concerns raised by its cabin crew members while ensuring the smooth operation of its services for passengers.
The situation at Air India Express reflects ongoing tensions within the airline industry as companies navigate changes in ownership and operational structures. The privatization of Air India, as well as the merger plans with AIX Connect, have likely contributed to the issues faced by cabin crew members. Despite efforts to engage with staff, unexpected disruptions such as the recent sick calls can still occur, impacting the travel plans of passengers.
India’s aviation sector has seen significant shifts in recent years, with the sale of Air India to Tata Group marking a new chapter in the country’s airline industry. As companies like Air India Express adapt to these changes, it is essential for them to maintain clear communication with employees and passengers to ensure operational stability. The airline’s commitment to addressing concerns and providing support to affected passengers during disruptions demonstrates its dedication to customer service and operational excellence.
Going forward, Air India Express will need to continue engaging with its cabin crew and implementing effective strategies to prevent similar incidents in the future. By prioritizing the well-being of its staff and passengers, the airline can build a strong foundation for its operations and maintain its reputation as a reliable and customer-focused carrier in the competitive aviation market. As the industry evolves and faces new challenges, companies like Air India Express must remain agile and responsive to ensure a seamless travel experience for passengers while fostering a positive working environment for employees.
