Lachlan Henderson, the chief executive of HBF, brings a unique background to his leadership role, having transitioned from a career in general practice as a GP to managing private hospitals and now leading the insurance company. His focus on people-first philosophy, whether they are patients, members, or colleagues, guides his leadership style. His experience in healthcare management and leadership roles has prepared him for the challenges of leading a prominent insurer like HBF, particularly during a time of industry-wide changes and acquisitions.
Henderson’s decision to return to Perth to lead HBF was driven by a desire to be closer to his family and to take on the opportunity to steer the company through its expansion into new areas like dental and physiotherapy. He acknowledges the challenges faced by the company’s members, particularly in light of rising healthcare costs and the need to provide good value while investing in digital technologies and cybersecurity. The aftermath of the Medibank scandal in 2022 served as a wake-up call for the industry, prompting HBF to take proactive steps to protect its members’ data and financial information.
Despite the demands of his role as CEO, Henderson values work-life balance and finds time for hobbies like sports, book clubs, and charity runs. His background in cricket, as both a player and former chair of Cricket Australia, aligns with his leadership approach at HBF, emphasizing the importance of teamwork, talent selection, and strategic planning. He sees similarities between his experiences in sports and healthcare, highlighting the need for effective communication, collaboration, and adaptability in navigating complex challenges.
Looking ahead, Henderson envisions continued growth for HBF, with plans to expand further east and develop a new strategy focused on the future of healthcare technology. He emphasizes the importance of seizing opportunities and remaining open to change, both personally and professionally. His advice to his younger self reflects a willingness to take risks, work hard, and maintain a sense of humility in the face of success. As he continues to lead HBF through its evolution in the healthcare industry, Henderson’s commitment to people-centric leadership and strategic vision will guide the company towards future success and innovation.
In conclusion, Lachlan Henderson’s diverse background in healthcare, management, and sports has shaped his leadership approach at HBF, emphasizing the value of people, teamwork, and adaptability in navigating challenges and driving growth. His focus on leveraging technology and strategic planning aligns with the company’s vision for expansion and innovation in the changing healthcare landscape. By embracing opportunities, maintaining work-life balance, and staying true to his core values, Henderson sets an example for leadership in the insurance industry and beyond, inspiring others to lead with compassion, integrity, and a forward-thinking mindset.
