Kent Ingle is not only the president of Southeastern University but also the author of several leadership books and the host of the Framework Leadership podcast. He highlights the crucial role that middle managers play in organizations, likening them to coaches who recruit talent, develop teams, design game plans, and oversee performance. However, these managers often face challenges due to the conflicting expectations of upper leadership and frontline workers, resulting in stress and burnout.
According to Gallup’s State of the Global Workplace: 2023 Report, 70% of team engagement is attributable to the manager. Despite their importance, middle managers are feeling the pressure, with nearly half considering quitting their jobs due to work-related stress. To support these essential individuals, upper-level leaders must take specific actions to champion middle-level management and create a positive work environment.
In order to support middle managers effectively, leaders should start by aligning expectations through clear communication and regular check-ins. By discussing expectations, metrics, and operational details, leaders can ensure that managers understand their role in realizing the organization’s vision. Additionally, evaluating the manager’s experience, understanding their workload, and addressing any burnout or mental health concerns are crucial steps in supporting middle management.
Another key aspect of supporting middle managers is providing opportunities for professional development and learning pathways. Just as professional sports teams hire coaches with a proven track record of success, organizations should invest in training and development for their managers. By offering leadership training opportunities and assessing their skills, organizations can empower middle managers to excel in their roles and lead their teams effectively.
Overall, Kent Ingle emphasizes the importance of valuing and empowering middle managers within organizations. By listening to their needs, encouraging their development, and supporting their well-being, leaders can unlock the potential of their organizations and foster a positive work environment. Instead of focusing on avoiding failure, leaders should focus on helping their managers succeed and celebrate their achievements. Middle managers are the gatekeepers to organizational success, and investing in their growth and development ultimately benefits the entire organization.
