Lumio, a solar panel installation company operating in 16 states, recently filed for Chapter 11 bankruptcy in September, but continues to operate normally during the restructuring process. Choosing the right solar installer is crucial, as factors such as customer service, equipment offerings, warranties, and financial stability vary among companies. Despite the bankruptcy, Lumio emphasizes customer care and offers personalized services including roof repairs and upgrades before installing panels meant to last for decades.
Lumio offers residential solar installations for purchase, lease, and power purchase agreements, including solar panels, batteries, EV chargers, roofing services, and tree removal. The company controls the entire process from permitting to operations and works with customers to secure financing options. Lumio sources all-black panels from ethical manufacturers and has a partnership with Enphase for additional products, although the status of this partnership is unclear. The company offers warranties of 25 years for solar panels and inverters and 10 years for batteries.
The availability of monitoring services through the Lumio HX app is uncertain, as the app has been removed from app stores. Lumio’s in-house, certified employee installers ensure a seamless installation process. While pricing details are not provided, the average cost of a solar installation in the US is around $3.30 per watt. Lumio offers various financing options, including loans, leases, refinancing, and power purchase agreements. The company operates in 16 states and provides a detailed process for ordering and installing solar panels.
Lumio’s reputation is mixed, with an A-plus rating and accreditation from the Better Business Bureau but a score of 3.06 out of 5 stars. Customer reviews vary, with some praising the seamless process and cost-saving benefits, while others complain about issues with warranties and customer service. Due to the recent bankruptcy and lack of transparency in pricing, it is recommended to gather multiple quotes from different installers before making a decision. The company’s focus on efficient installation and use of employee installers are highlighted as positives, but the restructuring process raises concerns about future offerings.
In evaluating solar companies, factors such as equipment, warranties, and service are considered. Lumio exclusively installs black, monocrystalline panels sourced from ethical manufacturers and offers standard warranties for panels, inverters, and batteries. While the company’s app for monitoring energy is no longer available, the use of in-house installers and a comprehensive installation process are noted as strengths. Transparency about pricing and warranties, as well as the impact of the Chapter 11 bankruptcy on future offerings, are important considerations for potential customers.
